Redwoods i-site & visitor centre

The Redwoods i-SITE is the place to go for information on attractions, accommodation, transport, events and much more.

The friendly team is ready to help and can assist with advice and bookings to make your visit to Rotorua extra special. Best of all, there are no service fees.

Pick up a selection of maps and brochures or spend time with the team of consultants to get the most out of your holiday.

The Redwoods i-SITE is the main entrance point to the famous Redwoods & Whakawerawera Forest. Here you can pick up a map and find out more about this magnificent area, including the Forest's history, outdoor recreational opportunities, exotic tree species and native undergrowth.  The Forest tracks offers panoramic views, and being in close proximity to lakes, thermal areas and the city centre have made The Redwoods & Whakarewarewa Forest one of Rotorua’s most spectacular natural assets and one of the city’s greatest treasures.

Over 5600 hectares of forest awaits you to enjoy and explore at your leisure. If you love the outdoors and want to experience nature at its best this area is definitely for you!

A visit to i-SITE on arrival to the Redwoods will help you uncover the hidden gems that will make your visit truly memorable and is your one-stop shop during your time in Rotorua.

Who are we?

The Redwoods Visitor Centre & i-SITE is a local government funded organisation which provides a comprehensive 7 day a week information and reservation service.

What do we do?

We are Rotorua’s official information and booking centre.

We are the experts in providing free and impartial information about Rotorua's attractions, accommodation and sightseeing options. We take the time to listen to you and provide expert advice on all options available, suited to  both your budget and aspirations.

Making reservation inquiries with Redwoods Visitor Centre & i-SITE either before you leave or while you're en-route assures you peace of mind, and lets you know you've been given the best information and range of choices based on your needs. 

Where are we?

Redwoods Visitor Centre & i-SITE is located on Long Mile Road, Rotorua Central, Rotorua.

When are we open?

We are open every day (except Christmas Day) from 9am-10pm during the winter, and from 9am-11pm during the summer (December - April). 


Long Mile Road
Rotorua New Zealand


Famil options for TRENZ Delegates on 17 May 2019

Geothermal Wonderland Half Day Tour - Nature Connections
Sense it, feel it and experience the awesome earth forces of nature and the very best of Rotorua’s geothermal wonders at Waiotapu Thermal Wonder- land and the Waimangu Volcanic Valley on this half day Geothermal Wonderland Tour. With close up views of the spectacular geothermal activity, wonder in awe at the amazing diversity of geothermal features and the stunning volcanic landscapes of the Rotorua region. See NZ’s largest boiling mud lake, Lady Knox Geyser erupting daily at 10.15am to heights of 20 metres, colourful volcanic craters of every tint and hue, hot streams, boiling hot springs, hissing fumeroles, vividly coloured silica terraces, steaming cliffs, hot crater lakes, unique thermally adapted plants, native rainforest and birdlife.
Geothermal Wonderland Tour
Discover Lake Tarawera's Nature and Cultural Connection - Totally Tarawera
Discover Lake Tarawera's Nature and Cultural Connection. Experience the stunning beauty of Lake Tarawera, the place where tourism began in New Zealand. Led by your Tuhourangi guide you will experience “Nature unspoilt” as we share with you the cultural stories, volcanic history and the real Hot Water Beach. This is a great opportunity to sample tourism products that are unlike most in Rotorua. Itinerary: 9.30am Pickup from the Energy Events Centre. Travel to Lake Tarawera. (Stunning 20 minute drive) 10.00am Visit Te Wairoa, The Buried Village. Museum tour with complimentary tea or coffee. 11.00am Lake Cruise / Hot Water Beach. Cruise Lake Tarawera and visit Hot Water Beach for a most memorable stopover. View the spiritual mountain ’Tarawera” and the places of cultural significance while cruising up close to the breathtaking forest and fern edged lake. 12.30pm Leave Lake Tarawera for your return trip to the Energy Events Centre. 1.00pm Back in Rotorua.
Original Canopy Tour - Rotorua Canopy Tours
The Original Canopy Tour is an unforgettable and enlightening adventure, perfect for all ages. Journey deep into ancient New Zealand forest in small groups, of up to 10 people. Experience New Zealand like it once was from the top of the forest canopy. Your amazing kiwi guides will lead your personal and unforgettable adventure. They are highly trained to keep you safe, make you smile, teach you amazing things and create memories that last you a lifetime. They will even hold your hand if required….
Original Rotorua Canopy Tour
Full Day Whirinaki Forest Hiking Tour - Foris Eco-tours
Rotorua hiking at its best. Whirinaki is an icon of NZ ecology. It is simply the best example of lowland podocarp forest left on earth. These forests are renowned for ancient trees, rich biodiversity and stunning scenery.
Foris Eco-Tours - Whirinaki Forest