Rotorua i-SITE Visitor Information Centre

Fenton Street, Rotorua

Rotorua i-SITE Visitor Information Centre is easy to spot in the city centre – just look for the historical clock tower and building (built in 1914!) on the corner of Fenton and Arawa streets. You’ll find the i-SITE entrance facing Fenton Street.

Visit us for:

  • Bookings for attractions, sightseeing and accommodation
  • Bookings for transportation – bus, shuttle, ferry, rail and air
  • Access to Intercity (nationwide) and CityRide (Rotorua only) bus services out front
  • Itineraries for the rest of New Zealand
  • Guaranteed confidence in bookings
  • Any changes to your bookings needed – with no fees
  • Walking, mountain biking, and city maps
  • Official Visitor Guides for Rotorua and the rest of New Zealand
  • Specialty souvenir and gift shop featuring lots of high quality New Zealand-made brands such as Moana Road, Wild Kiwi, Pure Source, Natty, and more, as well as great books and games for kids
  • Cold beverages and ice cream treats
  • Lockable luggage storage
  • Public bathroom facilities (free) and showers (paid)
  • FREE Wi-Fi
  • The Junction on Fenton café (open 7.30am-4pm Monday through Saturday)
  • Ticketmaster sales


Hours & Days

8:30am – 5:00pm (assistance via phone and in person is available until 9pm at the Redwoods i-SITE location)

Open 364 days a year, closed on Christmas Day

Where are we?

Contact i-SITE for your travel plans

If you have travel-related queries, you may use the form below and our team will reply as soon as possible during business hours.


Please note, due to high rates of travellers visiting Rotorua, the i-SITE team is equipped to respond only to travel-related queries. For non-travel related queries that RotoruaNZ may be able to help with, please click here.

Visitors’ stories

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