Rotorua isite Visitor Information Centre

Fenton Street, Rotorua

Rotorua isite Visitor Information Centre is easy to spot in the city centre – just look for the historical clock tower and building (built in 1914!) on the corner of Fenton and Arawa streets. You’ll find the isite entrance facing Fenton Street.

Visit us for:

  • Bookings for attractions, sightseeing and accommodation
  • Bookings for transportation – bus, shuttle, ferry, rail and air
  • Access to Intercity (nationwide) and CityRide (Rotorua only) bus services out front
  • Itineraries for the rest of New Zealand
  • Guaranteed confidence in bookings
  • Any changes to your bookings needed – with no fees
  • Walking, mountain biking, and city maps
  • Official Visitor Guides for Rotorua and the rest of New Zealand
  • Specialty souvenir and gift shop featuring lots of high quality New Zealand brands such as Moana Road, Wild Kiwi, Pure Source, Natty, and more, as well as great books and games for kids
  • Cold beverages and ice cream treats
  • Lockable luggage storage
  • Public bathroom facilities (free) and showers (paid)
  • FREE Wi-Fi


Hours & Days

Open 364 days a year (closed on Christmas Day)

8:30am – 5:00pm (assistance via phone and in person is available until 9pm at the Redwoods isite location)

Where are we?

Contact isite for your travel plans

If you have travel-related queries, you may use the form below and our team will reply as soon as possible during business hours.


Please note, due to high rates of travellers visiting Rotorua, the isite team is equipped to respond only to travel-related queries. For non-travel related queries that RotoruaNZ may be able to help with, please click here.