Online Shopping Policy

Prices in New Zealand Dollars

All prices shown on Rotorua District Council (trading as Rotorua Visitor Centre & i-SITE’s) website are in New Zealand dollars. The price advertised may not be the same as the price charged to the credit card account due to exchange rate fluctuations.

This means that because we are based in New Zealand we have to convert your purchase into New Zealand dollars at the bank exchange rate on the day it is processed.

Cancellations and refunds

Rotorua Visitor Centre & i-SITE acts only as an agent for the operators of attractions, transport, accommodation and other services for which these vouchers are issued. Please contact the operator for specific cancellation policies. If notice of cancellation is given directly to the operator, a written authorisation of refund must be obtained from the operator, before a refund is given by Rotorua Visitor Centre & i-SITE.

Credit cards

A trusted third party - DPS Payment Express - in agreement with Rotorua District Council provides a Payment Express page which is securely hosted on the DPS site. It is pre-certified and approved by BNZ to the latest security standards for Rotorua District Council online shopping credit card payments.

“Rotorua Visitor Centre & i-SITE” will appear on your cardholder statements.